STORE POLICY
CUSTOMER CARE
At Beeveci, we value our customers and are committed to providing you with the best possible shopping experience. Our customer policy outlines important information about your rights and responsibilities as a Beeveci customer:
​
Customer Satisfaction
Your satisfaction is our top priority. We take pride in the quality of our honey and products. If, for any reason, you are not completely satisfied with your purchase, please contact our customer support team, and we will do our best to address your concerns and find a solution.
Product Returns
If you receive a damaged or incorrect product, please notify us within 7 days of receiving your order. We will provide instructions on how to return the item for a refund or replacement. For health and safety reasons, we cannot accept returns of opened or used honey jars unless the product is found to be defective.
Order Cancellation
If you wish to cancel your order, please contact us as soon as possible. We will make every effort to accommodate your request, but please be aware that once your order has been shipped, it cannot be canceled.
​
PRIVACY & SAFETY
Privacy and Data Protection
We respect your privacy and take data protection seriously. Your personal information is used solely for order processing and communication with you. We do not share your information with third parties unless required for order fulfillment.
Payment Security
Your payment information is processed securely using industry-standard encryption technology. We do not store your payment details on our servers, ensuring your financial information is protected.
Communication
We may contact you via email to provide order updates, shipping notifications, and promotional offers. You can opt out of marketing emails at any time by following the unsubscribe instructions in the emails.
Feedback and Reviews
We appreciate your feedback and encourage you to share your experiences with us through reviews and testimonials. Your feedback helps us improve our products and services.
Code of Conduct
We expect all customers to interact with us and our community in a respectful and courteous manner. We will not tolerate any abusive, offensive, or harmful behavior towards our team or other customers.
​
WHOLESALE INQUIRIES
Contact Us
If you have any questions, concerns, or need assistance, our customer support team is here to help. You can reach us at [customer support email/phone number] during our business hours.
​
​
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Cash on pick up or delivery ( Local )